If you need to get in touch with us about an order or have questions about our products, please reach out to us with your order number (if you have one), or send a message to +2349137930822 and our team will be in touch via email/sms.
Payments & discounts
Discount codes may be applied to one-time orders. If you’re having trouble, here are a few things to consider
-You can only use one discount code per order.
-Sale products & special priced products are not eligible for further discounts.
-Subscription orders are not eligible for further discounts
if you are still having issues please let us know here.
Discount codes can be applied to one-time orders in checkout – just add the discount on the first page of checkout (after the cart page). You can apply one code per order! To apply to a one-time order, you can apply on the first page of checkout, after the card page.
Please note: only one discount code is applicable per order. Discount codes cannot be combined with other offers or codes.
Exclusions apply: Subscription orders and sale items are not eligible for discounts. Discount codes are limited to one use per customer. For Buy One, Get One offers, the discount is limited to 5 free products per customer.
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SHIPPING AND DELIVERY
we ship to every part of Nigeria, uk, Uae and most African countries.
Once your order ships out, we’ll email/sms you tracking information so you can keep an eye on your delivery.
Our couriers will provide an estimated delivery date based on transit.
If you don’t see shipping information after 3 business days from your order date, please double check your spam or trash folder in case our email got lost in the mix.
Please allow 1-2 business days for your order to process before shipping out. We do not process, ship, or deliver orders on Sundays or on holidays.
Orders may be delayed due to discrepancies in payment or billing/shipping information.
Transit and delivery time may be extended due to inclement weather or general carrier delays/issues.
Temptimate Essentials cannot guarantee a delivery date.
Temptimate Essentials is not responsible for lost shipments due to a wrong or incomplete address entered at checkout (i.e. missing or invalid apartment number, incorrect street number, city, state, or zip code). In the event you notice an error in your shipping address, please contact us here and let us know your correct address, ASAP!
Most orders deliver within 2-5 business days within Nigeria and 5-10 business day for deliveries outside Nigeria.
Orders placed before 11am Monday-Friday will be processed and packed to ship the same day, barring any holidays.
Orders placed after 2pm will be packed and shipped the following day.
Orders placed after 12pm on Saturday, and all day Sunday will ship on Monday.
In a continued effort to ensure the safety and wellness of our Fulfilment Teams, order processing time may take longer as additional safety protocols have been implemented.
ORDERS AND RETURNS
Please contact us here within 12 hours from when you placed your order with your order number and your correct shipping address, so we can make changes as quickly as possible.
Orders placed before 11am EST Monday – Saturday will be processed and packed to ship the same day, barring any holidays. Orders placed after 12pm will be packed and shipped the following day.
Orders placed after 12pm on Saturday , and all day Sunday will ship on Monday.
We will make our best efforts to accommodate your request, though we ask that you double-check your address prior to placing your order, as we cannot guarantee a change in address once your order is processing.
If a product was opened and used but wasn’t the best fit for you, please reach out to our team within 3 days of your delivery date to discuss the next best steps. We will do our best to work with you and help out!.
We’re unable to edit the items in an order or cancel an order once it has been processed. However, please contact us here, while we cannot guarantee any changes or cancellations, we will work to best help in accommodating your request!
Supplements, Personal Care Products, and Multivitamins
Unopened and unused products may be returned in Nigeria within 3 days of the order’s delivery date for a refund. In the event of a return, refunds can only be processed back to the original payment method; shipping fees are non-refundable.
Return Terms and Conditions
Products that have been opened are not eligible for a return, exchange, or store credit. Orders outside of the 3-days return window are ineligible for a return, exchange, or store credit.
Shipping charges are non-refundable and are not refunded in the event of a return.
Customer is to bear the cost of return. Refunds can only be processed back to the original payment method.
In the event we’re unable to refund back to the original form of payment due to a cancelled expired credit card or closed bank account, store credit will be issued via Rewards Points that can be applied as discounts on future orders.
For orders of 20 items or more, only 50% of the order may be returned if the items are unopened and unused with their original seals intact within 30 days of the order’s delivery date.
Orders purchased with Buy One Get One offer (BOGO) must be returned in full for a full refund. Returning part of a BOGO order will result in a partial refund, if eligible.
To start a return, please contact us here with your order number.
ACCOUNT
Creating an account allows you to track your purchases, manage your subscription and rewards, and gives us a hand on the backend if we ever need to look into an issue on your behalf.
If you’ve already placed an order prior to creating an account, you can still create an account here, using the same email you used to purchase to get connected to your existing account!
If you forgot your password, you can reset it here. Click on Reset Password and enter your email address.
We’ll email you a unique link to update your password. If you don’t see an email from us, please double check your spam or trash folder in case it got lost in the mix!
If you receive a “No account found” error when trying to reset your password, it appears you never finished creating your customer account.
However, you can create an account here, using the same email you used to purchase to get connected to your existing account!.