How can I change or edit my shipping address?

We have a very small window to make order edits! Please contact us here with your order number and your correct shipping address, so we can make changes as quickly as possible.

• Orders placed before 11am EST Monday – Saturday will be processed and packed to ship the same day, barring any holidays. Orders placed after 12pm  will be packed and shipped the following day.
• Orders placed after 12pm on Saturday  , and all day Sunday will ship on Monday.
  
  We will make our best efforts to accommodate your request, though we ask that you double-check your address prior to placing your order, as we cannot guarantee a change in address once your order is processing.

How can I cancel or change my order?

We’re unable to edit the items in an order or cancel an order once it has processed. However, please contact us here — while we cannot guarantee any changes or cancellations, we will work to best help in accommodating your request!

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

My order arrived, but it wasn’t correct. What do I do?

We’re sorry to hear that your order didn’t arrive looking quite right! If you received the wrong items or if there was an issue with delivery, please let us know within 7 days of your order date, and we’ll work to correct the problem! You can contact us here!

 Return policy

Supplements, Personal Care Products, and Multivitamins

Unopened and unused products may be returned in the US within 10 days of the order’s delivery date for a refund. In the event of a return, refunds can only be processed back to the original payment method; shipping fees are non-refundable.

Return Terms and Conditions

• Products that have been opened are not eligible for a return, exchange, or store credit
• Orders outside of the 10-day return window are ineligible for a return, exchange, or store credit
• Shipping charges are non-refundable and are not refunded in the event of a return
• Refunds can only be processed back to the original payment method. In the event we’re unable to refund back to the original form of payment due to a cancelled/expired credit card or closed bank account, store credit will be issued via Rewards Points that can be applied as discounts on future orders.
• For orders of 20 items or more, only 50% of the order may be returned if the items are unopened and unused with their original seals intact within 30 days of the order’s delivery date
• Orders purchased with Buy One Get One offer (BOGO) must be returned in full for a full refund. Returning part of a BOGO order will result in a partial refund, if eligible.
• To start a return, please contact us here with your order number.

If a product was opened and used but wasn’t the best fit for you, please reach out to our team within 10 days of your delivery date to discuss the next best steps. We will do our best to work with you and help out!.

Need help?

Contact us at [email protected] for questions related to refunds and returns.