How can I change or edit my shipping address?

We have a very small window to make order edits! Please contact us here with your order number and your correct shipping address, so we can make changes as quickly as possible.

• Orders placed before 12 noon WAT Monday – Saturday will be processed and packed to ship the same day, barring any holidays. Orders placed after 12 noon WAT  will be packed and shipped the following day.
• Orders placed after 12 noon WAT on Saturday  , and all day Sunday will ship on Monday.
  
  We will make our best efforts to accommodate your request, though we ask that you double-check your address prior to placing your order, as we cannot guarantee a change in address once your order is processing.

How can I cancel or change my order?

We’re unable to edit the items in an order or cancel an order once it has processed. However, please contact us here — while we cannot guarantee any changes or cancellations, we will work to best help in accommodating your request!

My order arrived, but it wasn’t correct. What do I do?

Please follow the complaints and replacements process below.

Complaints and replacements

If you have a complaint about your order or a product, please email Customercare@temptimate.com with your order number, details of the issue and photos, if available. We will review your complaint and let you know the next steps.

We aim to resolve complaints by arranging replacement products where appropriate, without routinely requiring you to return the original items. Please contact us before sending products back.

This process does not limit your statutory rights under Nigerian consumer law, including any applicable rights to return, repair, replacement or refund.

Need help?

Contact us at Customercare@temptimate.com for questions related to refunds and returns.